Privacy Policy

Privacy Policy

Effective Date: 28 August 2025

National Dry Cleaners (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our services, visit our stores, or interact with us online.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, billing address, delivery/pick-up address, and payment details.

  • Service Details: Laundry or dry-cleaning preferences, order history, and special instructions.

  • Communication Data: Feedback, inquiries, WhatsApp/chat conversations, and responses to surveys.

  • Technical Information (if using our website/app): IP address, device type, browser, cookies, and usage patterns.

2. How We Use Your Information

We use your information to:

  • Provide and manage laundry & dry-cleaning services.

  • Process payments and issue invoices.

  • Communicate with you regarding orders, promotions, and updates.

  • Enhance customer experience and improve our services.

  • Send promotional offers, loyalty benefits, or discounts (with your consent).

  • Comply with legal or regulatory requirements.

3. Sharing of Information

We do not sell or rent your personal information. We may share your data only with:

  • Service Providers: Payment gateways, delivery partners, and IT support.

  • Legal Authorities: If required by law, regulation, or court order.

  • Business Transfers: In case of a merger, acquisition, or restructuring, your data may be transferred.

4. Data Retention

We retain your information only as long as necessary for:

  • Fulfilling laundry & dry-cleaning services.

  • Compliance with accounting, legal, or tax obligations.

  • Improving customer experience.

5. Security of Your Data

We implement reasonable technical, physical, and administrative safeguards to protect your information against unauthorized access, misuse, or loss. However, no method of transmission or storage is 100% secure.

6. Your Rights

Depending on applicable law, you may have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your information.

  • Opt out of marketing communications.

  • Withdraw consent (where processing is based on consent).

You can exercise these rights by contacting us directly (details below).

7. Cookies and Tracking (If Applicable)

Our website/app may use cookies or tracking tools to improve user experience. You can manage or disable cookies through your browser settings.

8. Third-Party Links

Our website/app may contain links to external websites. We are not responsible for the privacy practices or content of those websites.

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect information from minors.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be effective once posted on our website/app with the “Last Updated” date.

11. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us:

National Dry Cleaners
📍 4203, Maharshi Dayanand Saraswati Chowk, Sant Nagar, Rani Bagh, Pitampura, Delhi, 110034
📞 +91 99991 51483 / 93
💬 WhatsApp: +91 99991 51483

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